FAQ

Frequently Asked Questions

Q: I received duplicate issues. What should I do?

Q: How do I change my mailing address?

Q: When will I receive my free gift?

Q: Is Professional Artist available on the newsstand?

A: Yes, Professional Artist is available at a number of newsstands across the U.S. and internationally, including many Barnes & Noble stores. A listing of stores is available here or you can check your local store.

Q: I don't want my information made available to other companies. What should I do?

A: Professional Artist shares subscriber information with companies whose products we feel would be of interest to you. Many of our subscribers enjoy the opportunity to shop for merchandise or to take advantage of special offers and events. However, if you would like your name excluded from those mailings, please contact customer service at [email protected] or 1.800.347.6969.

Q: How do I subscribe to Professional Artist?

A: Click here to subscribe online or call our subscription customer service line at 1.800.347.6969.

Q: Is it safe to subscribe online at Professional Artist.com?

A: Yes. It is not only safe to subscribe, but also quick and easy.

Q: I’m receiving calls from Professional Artist. Is it okay to subscribe over the phone when I receive these calls?

A: Professional Artist does not sell subscriptions through outgoing solicitation calls, so any calls you are receiving are from rogue agents who are not affiliated with Professional Artist in any way. Do not subscribe through these services. To subscribe, click here or call our subscription customer service line at 1.800.347.6969.

Q: Does Professional Artist have a digital edition of the magazine?

A: Yes, Professional Artist offers an online digital edition as well as an iPad version. You can order either digital version here.

Q: How do I give a Professional Artist gift subscription?

Q: How do I cancel my subscription?

Q: How can I order back issues?

A: To order back issues, please call customer service at 1.800.347.6969. Back issues are $5.99 each plus shipping and can be purchased via check or credit card. You must know the issue date to order back issues. To order back issues in bulk (10 copies or more), please contact Professional Artist’s Circulation Department at [email protected] or call 407.563.7013. (Please do not send credit card information to this email as it is not secure.)

Q: Will I get my money back if I cancel my subscription?

A: A refund will be issued for all remaining copies of your subscription that have not been mailed to you at the time of cancellation.

Q: Why do I continue to receive bills after I have paid for my subscription?

A: Occasionally your payment and our invoice cross in the mail. If you continue to receive bills more than six weeks after you send your payment, please contact customer service at [email protected] or 1.800.347.6969 so that we can ensure your account has been properly credited. If you ordered through a third party such as a school subscription program or an online source other than Professional Artist.com, please check with them to ensure that your order was received and processed.

Q: Can I pay my bill online?

A: Yes. Simply click here to log in to your account to securely pay your bill online.

Q: How do I know when my subscription expires?

A: There are three different ways to find your subscription expiration date.

    Find the date on your mailing label above your name
    Click here to log in to your account
    Check your mailbox for renewal notices

Q: How do I renew my subscription?

Q: What if I received a damaged issue?

Q: What if my issue arrives late?

Q: What if I have missed an issue?

A: We may have an incorrect address on file or we may not have received your renewal payment. Please click here to log in to your account and verify that your name, address and payment information are correct before contacting customer service. If the information is correct, please contact customer service at [email protected] or 1.800.347.6969, and we'll send you the missing issue.

Q: When will I receive my first issue?

A: Please allow 6-8 weeks for delivery of your first issue of Professional Artist.

Access/Delivery Go To Top

Q: I don't want my information made available to other companies. What should I do?

A: Professional Artist shares subscriber information with companies whose products we feel would be of interest to you. Many of our subscribers enjoy the opportunity to shop for merchandise or to take advantage of special offers and events. However, if you would like your name excluded from those mailings, please contact customer service at [email protected] or 1.800.347.6969.

Q: Is Professional Artist available on the newsstand?

A: Yes, Professional Artist is available at a number of newsstands across the U.S. and internationally, including many Barnes & Noble stores. A listing of stores is available here or you can check your local store.

Q: When will I receive my free gift?

Q: When will I receive my first issue?

A: Please allow 6-8 weeks for delivery of your first issue of Professional Artist.

Becoming A Professional Artist Subscriber Go To Top

Q: How do I give a Professional Artist gift subscription?

Q: Does Professional Artist have a digital edition of the magazine?

A: Yes, Professional Artist offers an online digital edition as well as an iPad version. You can order either digital version here.

Q: I’m receiving calls from Professional Artist. Is it okay to subscribe over the phone when I receive these calls?

A: Professional Artist does not sell subscriptions through outgoing solicitation calls, so any calls you are receiving are from rogue agents who are not affiliated with Professional Artist in any way. Do not subscribe through these services. To subscribe, click here or call our subscription customer service line at 1.800.347.6969.

Q: Is it safe to subscribe online at Professional Artist.com?

A: Yes. It is not only safe to subscribe, but also quick and easy.

Q: How do I subscribe to Professional Artist?

A: Click here to subscribe online or call our subscription customer service line at 1.800.347.6969.

Account Management Go To Top

Q: Will I get my money back if I cancel my subscription?

A: A refund will be issued for all remaining copies of your subscription that have not been mailed to you at the time of cancellation.

Q: How do I cancel my subscription?

Q: How do I change my mailing address?

Billing/Payments Go To Top

Q: Can I pay my bill online?

A: Yes. Simply click here to log in to your account to securely pay your bill online.

Q: Why do I continue to receive bills after I have paid for my subscription?

A: Occasionally your payment and our invoice cross in the mail. If you continue to receive bills more than six weeks after you send your payment, please contact customer service at [email protected] or 1.800.347.6969 so that we can ensure your account has been properly credited. If you ordered through a third party such as a school subscription program or an online source other than Professional Artist.com, please check with them to ensure that your order was received and processed.

Renewal Go To Top

Q: How do I renew my subscription?

Q: How do I know when my subscription expires?

A: There are three different ways to find your subscription expiration date.

    Find the date on your mailing label above your name
    Click here to log in to your account
    Check your mailbox for renewal notices

Issue Inquiries Go To Top

Q: I received duplicate issues. What should I do?

Q: How can I order back issues?

A: To order back issues, please call customer service at 1.800.347.6969. Back issues are $5.99 each plus shipping and can be purchased via check or credit card. You must know the issue date to order back issues. To order back issues in bulk (10 copies or more), please contact Professional Artist’s Circulation Department at [email protected] or call 407.563.7013. (Please do not send credit card information to this email as it is not secure.)

Q: What if I have missed an issue?

A: We may have an incorrect address on file or we may not have received your renewal payment. Please click here to log in to your account and verify that your name, address and payment information are correct before contacting customer service. If the information is correct, please contact customer service at [email protected] or 1.800.347.6969, and we'll send you the missing issue.

Q: What if my issue arrives late?

Q: What if I received a damaged issue?

Digital Subscriptions Go To Top

Q: How do I buy single copy issues on my iPad?

A: Press and hold your finger on the screen to bring up the "Store" button and then tap it to access the in-app store. Here, you can subscribe to the magazine or buy single issues. Tap the price, confirm your purchase, and the issue will appear in your Library. From your Library, you can then tap the button to download the issue.

Q: How do I navigate through the magazine on the iPad app?

A: Just like the paper issue, you can navigate your copy of Professional Artist page by page or by skipping around.

  • To flip through a story page by page, swipe across your screen with one finger.
  • To access the contents list and the thumbnail preview, tap the screen for the scroll bar or tap the upper left corner.
  • To jump to a particular section from the contents panel, simply tap the section in the thumbnail preview.
  • To bookmark a page, tap the upper right-hand corner of a page, and it will appear in the Bookmarks panel.

Q: What’s the difference between the iPad edition of Professional Artist and the print magazine edition?

A: The app edition of Professional Artist offers every bit of content you love from the paper edition, only optimized for easy reading on your iPad or iPad mini.

Q: I just purchased a digital subscription through the Professional Artist website. How do I begin receiving copies?

A: Your digital subscription of Professional Artist can be accessed through either a desktop/laptop computer or an iPad/Apple device.

    Computer: If you will be viewing your digital subscription on a desktop or laptop computer through a web browser, you should have already received a confirmation email, which includes a link to the current issue. Every time a new issue becomes available, you will receive an email containing a link to the latest issue.
    iPad: If you will be viewing your digital subscription on the iPad and have not yet downloaded the free Professional Artist app from the iTunes store, please do so here. You do not need to purchase anything else from within the app, as your subscription is already paid for. The first time you open the app after downloading, look for the "Library" tab on the top row navigation bar, then:

 

    Press "Sign In".
    Enter the email address and password you used when you ordered your subscription and hit "Log In".
    Close the sign-in window and press "Library" to view your available issues, which should include the current issue from when you first subscribed. When subsequent issues become available, they will appear here automatically.
    Press the box with the issue you wish to read.

Q: As a current Professional Artist print subscriber, can I receive the iPad edition at a lower price than advertised?

A: Yes, we are offering a special reduced price of only $5.99 more per year for our current print subscriber. Please click here to take advantage of this offer. Additionally, new subscribers who wish to receive both the print and digital versions of Professional Artist can get a special combination offer here.

Q: As a current Professional Artist print subscriber, can I transfer my subscription to the iPad?

Q: How do I access new issues from my subscription on my iPad?

A: How you access your new issue depends on your operating system.

  • Apple iOS5 operating system: New issues will download automatically in the Apple Newsstand folder, and you will be notified when a new issue is available.
  • Apple iOS4 operating system, you will still get a notification from Professional Artist about the new issue, but it is necessary for you to download new issues manually as they become available.

Q: How do I cancel my subscription or get a refund?

Q: Can I transfer my subscription to another device?

A: If you purchased your subscription through Professional Artist, you may access your purchased issues or subscription on another iPad if you're signed in with the same iTunes account.

  • Simply download the app on the new device (ensuring you are signed into the same iTunes account that you used to originally purchase the subscription).
  • Hit the "Missing Issues?" button in the upper right-hand corner of the Library tab. This step should restore your permissions to all the issues you’ve purchased/downloaded.

Note: At this time, you may not access your iTunes-purchased subscription on any other device or platform.

About The App Go To Top

Q: How do I navigate through the magazine on the iPad app?

A: Just like the paper issue, you can navigate your copy of Professional Artist page by page or by skipping around.

  • To flip through a story page by page, swipe across your screen with one finger.
  • To access the contents list and the thumbnail preview, tap the screen for the scroll bar or tap the upper left corner.
  • To jump to a particular section from the contents panel, simply tap the section in the thumbnail preview.
  • To bookmark a page, tap the upper right-hand corner of a page, and it will appear in the Bookmarks panel.

Q: What’s the difference between the iPad edition of Professional Artist and the print magazine edition?

A: The app edition of Professional Artist offers every bit of content you love from the paper edition, only optimized for easy reading on your iPad or iPad mini.

Purchasing Issues And Subscriptions Go To Top

Q: How do I buy single copy issues on my iPad?

A: Press and hold your finger on the screen to bring up the "Store" button and then tap it to access the in-app store. Here, you can subscribe to the magazine or buy single issues. Tap the price, confirm your purchase, and the issue will appear in your Library. From your Library, you can then tap the button to download the issue.

Q: I just purchased a digital subscription through the Professional Artist website. How do I begin receiving copies?

A: Your digital subscription of Professional Artist can be accessed through either a desktop/laptop computer or an iPad/Apple device.

    Computer: If you will be viewing your digital subscription on a desktop or laptop computer through a web browser, you should have already received a confirmation email, which includes a link to the current issue. Every time a new issue becomes available, you will receive an email containing a link to the latest issue.
    iPad: If you will be viewing your digital subscription on the iPad and have not yet downloaded the free Professional Artist app from the iTunes store, please do so here. You do not need to purchase anything else from within the app, as your subscription is already paid for. The first time you open the app after downloading, look for the "Library" tab on the top row navigation bar, then:

 

    Press "Sign In".
    Enter the email address and password you used when you ordered your subscription and hit "Log In".
    Close the sign-in window and press "Library" to view your available issues, which should include the current issue from when you first subscribed. When subsequent issues become available, they will appear here automatically.
    Press the box with the issue you wish to read.

Q: As a current Professional Artist print subscriber, can I receive the iPad edition at a lower price than advertised?

A: Yes, we are offering a special reduced price of only $5.99 more per year for our current print subscriber. Please click here to take advantage of this offer. Additionally, new subscribers who wish to receive both the print and digital versions of Professional Artist can get a special combination offer here.

Q: As a current Professional Artist print subscriber, can I transfer my subscription to the iPad?

Q: How do I access new issues from my subscription on my iPad?

A: How you access your new issue depends on your operating system.

  • Apple iOS5 operating system: New issues will download automatically in the Apple Newsstand folder, and you will be notified when a new issue is available.
  • Apple iOS4 operating system, you will still get a notification from Professional Artist about the new issue, but it is necessary for you to download new issues manually as they become available.

Q: How do I cancel my subscription or get a refund?

Q: Can I transfer my subscription to another device?

A: If you purchased your subscription through Professional Artist, you may access your purchased issues or subscription on another iPad if you're signed in with the same iTunes account.

  • Simply download the app on the new device (ensuring you are signed into the same iTunes account that you used to originally purchase the subscription).
  • Hit the "Missing Issues?" button in the upper right-hand corner of the Library tab. This step should restore your permissions to all the issues you’ve purchased/downloaded.

Note: At this time, you may not access your iTunes-purchased subscription on any other device or platform.

Technical Support Go To Top

Q: How can I share feedback with you about the Professional Artist app?

Q: My app keeps "crashing."

A: Unfortunately, some iPad 1 users can experience problems with the app crashing. If this happens, you should be able to fix it by following these steps:

  • Close all running apps. (Double-click the Home button, press and hold on the app icons in the bottom list until they start "shaking", then tap the "X" on each to close all apps).
  • Shut down the iPad. (Hold the Power key then slide the red bar when prompted).
  • Turn the iPad on again, and the app should now work fine.

Q: How do I delete an issue?

A: In your Library list, you'll see an “Archive” button to the right of each issue. Tap this button, and you will delete the issue from active storage on your device. At any time, you can always re-download those issues again at no charge.

Q: My issue is stuck at the "Processing" stage—what do I do?

A: This problem happens occasionally when the iPad interrupts the processing of the issue. Typically, restarting the app will resolve the issue. If not, please take the following steps:

  • Delete and re-install the app. You will never have to pay again for something you've already purchased, as long as you're on the same account.
  • Once reinstalled, the app will ask you if you wish to restore all purchases; press "Yes".
  • If you miss that box, just tap "Missing Issues?" in the upper right-hand corner of the Library tab to regain access to all previously purchased issues and subscriptions.

Q: I don't see the issues I've previously purchased or downloaded.

A: If the issues you've purchased are not listed in your Library, please take the following steps: